Privacy Policy

PRIVACY POLICY

Effective Date: [12/10/2026]
 Last Updated: [12/10/2026]

QAVO Lifestyle (“QAVO”, “we”, “us”, “our” or “Company”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how QAVO collects, receives, uses, processes, stores, discloses and protects personal information when you:

  • Visit or browse our website;

  • Create an account;

  • Place an order;

  • Purchase or enquire about our products;

  • Subscribe to our communications;

  • Contact our customer support team;

  • Participate in surveys, contests, promotions or other activities;

  • Interact with us through social media; or

  • Otherwise interact with QAVO.

Our website is operated using third-party ecommerce technology, including Shopify and other service providers that may be integrated into our Website.

This Privacy Policy is intended to apply to customers and visitors worldwide, including individuals located in India, the European Economic Area (“EEA”), the United Kingdom, the United States and other jurisdictions, to the extent applicable to QAVO’s activities.

Where the laws of a particular jurisdiction provide additional or different privacy rights, those rights will apply to the extent required by applicable law.



1. INFORMATION ABOUT QAVO

The Website is operated by:

Legal Entity: Shoeflix Enterprise
 Brand: QAVO
 Registered Address: Shoeflix Enterprise, Plot no. 109, B- 101, 1st Floor, Giriraj Building, Road no .1, Jawahar Nagar, Goregaon (West ) Mumbai - 400104
Email: legal@qavoworld.com
 Privacy Email: legal@qavoworld.com
 Customer Support: support@qavoworld.com

For privacy-related enquiries, requests or complaints, please contact:

[privacy@qavo.com]

If applicable law requires QAVO to appoint a Data Protection Officer, privacy representative or other designated contact, the relevant contact details will be provided here.



2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information processed by QAVO through or in connection with:

  • Our Website;

  • Ecommerce transactions;

  • Customer accounts;

  • Customer service interactions;

  • Email communications;

  • SMS and messaging communications;

  • Marketing activities;

  • Social media interactions;

  • Advertising activities;

  • Product reviews;

  • Promotions and competitions; and

  • Other online or offline interactions with QAVO.

This Privacy Policy does not automatically apply to websites, applications or services operated independently by third parties.



3. WHAT IS PERSONAL INFORMATION?

“Personal Information” or “Personal Data” generally means information that identifies, relates to, describes or can reasonably be associated with an identifiable individual.

Depending on applicable law, this may include:

  • Name;

  • Email address;

  • Telephone/mobile number;

  • Billing address;

  • Shipping address;

  • IP address;

  • Device identifiers;

  • Online identifiers;

  • Purchase history;

  • Browsing activity;

  • Account information;

  • Marketing preferences;

  • Customer service communications;

  • Approximate location;

  • Payment-related information;

  • Reviews, photographs or other content you submit;

  • Any other information that can reasonably be associated with you.

The precise definition of personal information varies between jurisdictions.



4. INFORMATION WE COLLECT

We may collect the following categories of information.

4.1 Information You Provide to Us

You may provide information when you:

  • Create an account;

  • Place an order;

  • Complete checkout;

  • Subscribe to our newsletter;

  • Request information;

  • Contact customer support;

  • Participate in promotions;

  • Submit a review;

  • Enter a competition;

  • Complete a survey;

  • Contact us through social media; or

  • Otherwise communicate with QAVO.

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Country;

  • State/province;

  • City;

  • Postal/ZIP code;

  • Account details;

  • Order details;

  • Product preferences;

  • Communication preferences;

  • Information included in customer service communications; and

  • Other information you voluntarily provide.



5. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways and financial service providers.

Depending on the payment method selected, payment providers may collect information such as:

  • Card information;

  • UPI information;

  • Bank/payment account information;

  • Billing information;

  • Transaction identifiers;

  • Payment status;

  • Fraud-prevention information; and

  • Other information necessary to process a transaction.

Where payment processing is handled by a third-party provider, QAVO generally does not directly receive or store complete payment card credentials such as full card numbers, CVV numbers or banking passwords.

Payment information may instead be processed directly by the relevant payment provider.

Such processing is governed by the applicable payment provider’s privacy policy and terms.

QAVO is not responsible for the independent privacy, security or data-processing practices of third-party payment providers.



6. INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, certain information may be automatically collected.

This may include:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Device identifiers;

  • Screen resolution;

  • Language;

  • Approximate geographical location;

  • Referring URL;

  • Pages visited;

  • Products viewed;

  • Search activity;

  • Time spent on the Website;

  • Clicks and interactions;

  • Cart activity;

  • Checkout activity;

  • Date and time of access;

  • Website performance information;

  • Error information;

  • Security information; and

  • Other technical or usage information.

This information may be collected through cookies, pixels, tags, logs, SDKs and similar technologies.



7. INFORMATION RECEIVED FROM THIRD PARTIES

We may receive information from third parties, including:

  • Shopify;

  • Payment processors;

  • Banks and financial institutions;

  • Shipping and logistics providers;

  • Delivery partners;

  • Fraud-prevention services;

  • Analytics providers;

  • Advertising platforms;

  • Social media platforms;

  • Marketing platforms;

  • Customer relationship management platforms;

  • Customer support platforms; and

  • Other technology or service providers.

For example, we may receive confirmation from a payment provider that a transaction has been completed or receive delivery information from a logistics provider.



8. HOW QAVO USES PERSONAL INFORMATION

QAVO may process personal information for the following purposes.

8.1 Order Processing

To:

  • Process orders;

  • Confirm purchases;

  • Process payments;

  • Generate invoices;

  • Arrange delivery;

  • Provide tracking information;

  • Process returns and exchanges;

  • Process refunds;

  • Communicate regarding orders; and

  • Provide customer support.

8.2 Account Management

Where accounts are available, we may use information to:

  • Create and maintain accounts;

  • Authenticate users;

  • Remember preferences;

  • Provide account functionality;

  • Manage saved information; and

  • Maintain account security.

8.3 Customer Service

We may use information to respond to:

  • Questions;

  • Complaints;

  • Product enquiries;

  • Delivery issues;

  • Returns;

  • Refunds;

  • Exchanges;

  • Technical problems; and

  • Other customer service requests.

8.4 Website Operation

We may process information to:

  • Operate the Website;

  • Maintain functionality;

  • Improve navigation;

  • Remember preferences;

  • Personalise content;

  • Diagnose technical issues;

  • Maintain security; and

  • Improve Website performance.

8.5 Fraud and Security

Information may be processed to:

  • Detect fraudulent transactions;

  • Prevent abuse;

  • Identify suspicious activity;

  • Protect customer accounts;

  • Protect the Website;

  • Investigate security incidents; and

  • Prevent unlawful activity.

8.6 Analytics

We may analyse information to understand:

  • Website traffic;

  • Product interest;

  • Customer behaviour;

  • Purchase patterns;

  • Marketing effectiveness;

  • Website performance; and

  • Customer experience.

Where appropriate, data may be aggregated or anonymised.



9. MARKETING

Subject to applicable law and any consent requirements, QAVO may use personal information for marketing and promotional purposes.

This may include:

  • Product launches;

  • New collections;

  • Discounts;

  • Promotional offers;

  • Seasonal campaigns;

  • Brand communications;

  • Newsletters;

  • Events;

  • Product recommendations;

  • Retargeting;

  • Advertising;

  • Customer surveys;

  • Loyalty or rewards communications; and

  • Other promotional activities.

Marketing communications may be delivered through:

  • Email;

  • SMS;

  • WhatsApp;

  • Telephone;

  • Push notifications;

  • Social media;

  • Online advertising; and

  • Other digital communication channels.

Where applicable law requires consent for marketing communications, QAVO will seek such consent.



10. MARKETING OPT-OUT

You may unsubscribe from promotional communications at any time.

You may do so by:

  • Clicking the unsubscribe link in an email;

  • Following the opt-out instructions in an SMS;

  • Adjusting your communication preferences;

  • Contacting QAVO; or

  • Using any available preference-management tool.

Opting out of marketing does not prevent QAVO from sending essential service communications, including:

  • Order confirmations;

  • Payment confirmations;

  • Shipping notifications;

  • Delivery updates;

  • Return/refund communications;

  • Security notices; or

  • Responses to customer enquiries.



11. PERSONALISATION AND TARGETED ADVERTISING

QAVO may use information about your interactions with the Website to provide more relevant content, recommendations and advertising.

This may include information regarding:

  • Products viewed;

  • Products purchased;

  • Shopping cart activity;

  • Website interactions;

  • General location;

  • Device information;

  • Advertising interactions; and

  • Marketing preferences.

Where permitted by applicable law, QAVO may work with advertising platforms and technology providers to display QAVO advertising on other websites, applications and social media platforms.

These providers may use cookies, pixels, tags or similar technologies.



12. COOKIES AND TRACKING TECHNOLOGIES

QAVO may use cookies and similar technologies.

Cookies are small files stored on your device when you visit a website.

We may use:

12.1 Strictly Necessary Cookies

These may be required for:

  • Shopping cart functionality;

  • Checkout;

  • Authentication;

  • Security;

  • Fraud prevention;

  • Session management; and

  • Core Website functionality.

12.2 Functional Cookies

These may remember:

  • Preferences;

  • Language;

  • Region;

  • User selections; and

  • Other Website settings.

12.3 Analytics Cookies

These may help us understand:

  • Website traffic;

  • Visitor behaviour;

  • Page performance;

  • Product engagement;

  • Customer journeys; and

  • Website improvements.

12.4 Advertising Cookies

Where applicable, these may be used to:

  • Measure advertising;

  • Build audiences;

  • Deliver advertisements;

  • Measure campaign performance;

  • Conduct remarketing; and

  • Personalise advertising.

12.5 Third-Party Cookies

Third-party service providers may place cookies or similar technologies on the Website.

These may include providers of:

  • Analytics;

  • Advertising;

  • Social media;

  • Payment;

  • Customer support;

  • Fraud prevention; and

  • Other technology services.



13. COOKIE CONSENT

For users in jurisdictions where consent is required for non-essential cookies or similar technologies, QAVO will seek consent before activating the relevant technologies, subject to applicable law.

For users in the European Economic Area and other jurisdictions with similar requirements, QAVO may provide a cookie banner or preference centre allowing users to:

  • Accept applicable cookies;

  • Reject non-essential cookies;

  • Manage cookie categories; and

  • Change their preferences.

The European Commission recognises the distinction between technically necessary cookies and other cookies used for preferences, analytics and third-party purposes. (European Commission)

Disabling certain cookies may affect Website functionality.



14. THIRD-PARTY SERVICE PROVIDERS

QAVO relies on third parties to operate portions of its business.

These may include:

  • Shopify;

  • Payment gateways;

  • Banks;

  • Shipping companies;

  • Logistics providers;

  • Delivery providers;

  • Cloud infrastructure providers;

  • Analytics providers;

  • Advertising platforms;

  • Marketing platforms;

  • Email providers;

  • SMS providers;

  • WhatsApp providers;

  • Customer support platforms;

  • CRM platforms;

  • Fraud-prevention providers;

  • Cybersecurity providers;

  • Website developers;

  • IT service providers;

  • Professional advisers;

  • Accountants;

  • Lawyers; and

  • Other business service providers.

The actual third parties used by QAVO may change from time to time.

QAVO may provide these providers with information reasonably necessary for them to perform their services.



15. SHARING OF PERSONAL INFORMATION

QAVO does not sell personal information as a standalone commodity.

However, personal information may be disclosed, transferred or made available where reasonably necessary for legitimate business purposes or as permitted or required by law.

This may include sharing information with:

Payment Providers

To process payments and prevent fraud.

Logistics Providers

To fulfil and deliver orders.

Technology Providers

To operate the Website and related systems.

Analytics Providers

To understand Website performance and usage.

Marketing Providers

To conduct marketing, audience management and campaign measurement.

Advertising Platforms

To deliver and measure advertisements where permitted.

Customer Service Providers

To provide customer support.

Professional Advisers

Where necessary for legal, accounting, tax, compliance or business purposes.

Government or Regulatory Authorities

Where required or permitted by applicable law.

Law Enforcement

Where legally required or reasonably necessary to protect rights, safety, property or prevent unlawful activity.



16. THIRD-PARTY PROCESSORS AND INDEPENDENT CONTROLLERS

Not every third party that receives or processes information on behalf of QAVO is necessarily acting under QAVO’s control.

Depending on the circumstances, a third party may act as:

  • A processor/service provider acting on QAVO’s instructions;

  • An independent controller;

  • A joint controller; or

  • Another legally recognised category.

Where a third party independently determines how it processes your information, its own privacy policy and legal obligations may apply.

QAVO is not responsible for the independent processing practices, security practices, systems, policies, failures or omissions of third parties that operate independently from QAVO.



17. SHOPIFY

QAVO’s ecommerce Website is built and/or operated using Shopify and may use Shopify services for:

  • Website infrastructure;

  • Ecommerce functionality;

  • Checkout;

  • Customer accounts;

  • Payment-related functionality;

  • Security;

  • Analytics;

  • Privacy management; and

  • Other ecommerce operations.

Shopify may independently process personal information in connection with its services.

Your information may therefore be subject to Shopify’s privacy practices in addition to this Privacy Policy.

QAVO does not control Shopify’s infrastructure, security systems or independent processing activities.

You should review Shopify’s applicable privacy documentation for information regarding Shopify’s processing of personal information.



18. INTERNATIONAL DATA TRANSFERS

Because QAVO operates internationally, your personal information may be processed or stored in countries other than the country in which you reside.

This may occur because QAVO or its service providers operate internationally.

Where personal information originating from the EEA, UK or another jurisdiction with international-transfer restrictions is transferred to a country that does not provide an adequate level of protection under the applicable law, QAVO will seek to use an appropriate legally recognised transfer mechanism where required.

Depending on the circumstances, this may include:

  • An adequacy decision;

  • Standard Contractual Clauses;

  • Appropriate contractual safeguards;

  • Binding Corporate Rules;

  • Applicable certifications;

  • Applicable derogations; or

  • Another legally recognised transfer mechanism.

The European Commission specifically provides Standard Contractual Clauses as a mechanism for transfers of personal data from the EEA to third countries. (European Commission)



19. EUROPEAN UNION / EEA PRIVACY RIGHTS

If you are located in the European Economic Area and the GDPR applies to QAVO’s processing of your personal information, you may have rights including:

  • Right of access;

  • Right to rectification;

  • Right to erasure;

  • Right to restriction of processing;

  • Right to data portability;

  • Right to object to processing;

  • Right to withdraw consent;

  • Rights relating to automated decision-making and profiling, where applicable; and

  • Right to lodge a complaint with a competent supervisory authority.

These rights are subject to limitations and exceptions under the GDPR.



20. GDPR LEGAL BASES FOR PROCESSING

Where the GDPR applies, QAVO may process personal data under one or more of the following legal bases:

Consent

Where you have given valid consent for a specific purpose.

Contract

Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.

For example, processing your shipping address may be necessary to deliver your purchase.

Legal Obligation

Where processing is necessary to comply with a legal obligation.

Legitimate Interests

Where processing is necessary for QAVO’s legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.

Examples may include:

  • Fraud prevention;

  • Website security;

  • Business administration;

  • Improving services;

  • Direct marketing where legally permitted;

  • Protecting legal rights; and

  • Maintaining Website functionality.

Vital Interests

Where processing is necessary to protect someone’s vital interests, where legally applicable.



21. RIGHT TO ACCESS

Where applicable, you may request information about the personal information QAVO holds or processes about you.

This may include information about:

  • Categories of information;

  • Purposes of processing;

  • Recipients;

  • Retention periods;

  • Sources of information; and

  • Other information required under applicable law.



22. RIGHT TO CORRECTION

You may request correction of inaccurate or incomplete personal information, subject to applicable law.



23. RIGHT TO DELETION

Where legally applicable, you may request deletion of your personal information.

Deletion may not always be possible where QAVO is legally required or permitted to retain information.

Examples may include information required for:

  • Tax records;

  • Accounting;

  • Fraud prevention;

  • Legal claims;

  • Dispute resolution;

  • Regulatory compliance; or

  • Other legal obligations.



24. RIGHT TO RESTRICT PROCESSING

Where applicable under law, you may request that QAVO restrict processing of your personal information in certain circumstances.



25. RIGHT TO DATA PORTABILITY

Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.



26. RIGHT TO OBJECT

Where applicable, you may have the right to object to certain processing.

You may have an unconditional right to object to direct marketing in circumstances provided by applicable law.



27. WITHDRAWAL OF CONSENT

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Withdrawal of consent may affect QAVO’s ability to provide certain services or features where the relevant processing is necessary.



28. AUTOMATED DECISION-MAKING AND PROFILING

QAVO may use automated technologies for purposes including:

  • Fraud detection;

  • Security;

  • Product recommendations;

  • Website personalisation;

  • Audience segmentation;

  • Advertising;

  • Marketing analysis.

Where GDPR or another applicable law provides specific rights concerning solely automated decisions that produce legal or similarly significant effects, QAVO will comply with the applicable requirements.

QAVO does not intend to use customer information to make solely automated decisions producing legal or similarly significant effects unless permitted by applicable law and appropriate safeguards are in place.



29. GDPR REPRESENTATIVE

Where required by applicable law, QAVO may appoint a representative within the European Union/EEA for data-protection purposes.

If QAVO is required to appoint such a representative, the relevant details will be published in this Privacy Policy or made available through an appropriate privacy notice.



30. DATA PROTECTION OFFICER

Where required under applicable law, QAVO will appoint a Data Protection Officer (“DPO”).

Where a DPO is required and appointed, their contact details will be provided here:

DPO: [Insert Name / Entity]
 Email: [Insert DPO Email]



31. EU SUPERVISORY AUTHORITY

If you are located in the EEA and believe that QAVO has not adequately addressed your privacy concern, you may have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work or the location of the alleged infringement.

A list of European data protection authorities is maintained through the European Data Protection Board and relevant national authorities.



32. UNITED KINGDOM

Where the UK GDPR and/or UK Data Protection Act applies, individuals may have rights substantially similar to those available under the EU GDPR, subject to applicable UK law.

QAVO will comply with applicable UK data-protection requirements where they apply to QAVO’s activities.

Where required, QAVO will provide appropriate information regarding its UK representative or other required contact.



33. UNITED STATES AND OTHER JURISDICTIONS

Different jurisdictions may provide additional privacy rights.

Depending on where you reside and whether QAVO is subject to the relevant legislation, you may have rights concerning:

  • Access;

  • Correction;

  • Deletion;

  • Opt-out of certain marketing;

  • Opt-out of certain targeted advertising;

  • Data portability;

  • Limitation of certain processing;

  • Non-discrimination; and

  • Other rights provided under applicable law.

QAVO will respond to valid requests in accordance with the laws applicable to the individual and the relevant processing activity.



34. CHILDREN’S PRIVACY

The Website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal information, QAVO will take reasonable measures to comply with those requirements.

If you believe that a child has provided personal information to QAVO in circumstances where such collection is not permitted, please contact us.



35. DATA RETENTION

QAVO will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention may be necessary for:

  • Order fulfilment;

  • Customer service;

  • Accounting;

  • Tax obligations;

  • Fraud prevention;

  • Legal compliance;

  • Dispute resolution;

  • Enforcement of agreements;

  • Security; and

  • Protection of legal rights.

Different categories of information may therefore be retained for different periods.

When information is no longer required, QAVO may delete, anonymise or securely dispose of it, subject to applicable legal requirements.



36. DATA SECURITY

QAVO takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction and misuse.

Depending on the circumstances, these measures may include:

  • Access controls;

  • Authentication;

  • Secure transmission technologies;

  • Encryption where appropriate;

  • Monitoring;

  • Security controls;

  • Restricted access;

  • Service-provider controls; and

  • Other reasonable technical and organisational safeguards.

However:

NO METHOD OF INTERNET TRANSMISSION, ELECTRONIC STORAGE OR DIGITAL PROCESSING CAN BE GUARANTEED TO BE COMPLETELY SECURE.

Accordingly, while QAVO takes reasonable measures to protect personal information, QAVO does not warrant or guarantee that:

  • The Website will always be secure;

  • Information transmitted through the Internet will always be secure;

  • Third-party systems will always be secure;

  • The Website will be free from vulnerabilities;

  • Cyberattacks will never occur;

  • Unauthorised access will never occur; or

  • Personal information will never be compromised.



37. SECURITY INCIDENTS, HACKING AND CYBERATTACKS

QAVO may experience security incidents resulting from circumstances including:

  • Hacking;

  • Malware;

  • Ransomware;

  • Phishing;

  • Distributed denial-of-service attacks;

  • Credential theft;

  • Third-party security incidents;

  • Software vulnerabilities;

  • Infrastructure failures;

  • Human error;

  • Unauthorised access; or

  • Other cyber or security events.

QAVO will take reasonable steps appropriate to the circumstances to investigate, contain and mitigate security incidents and comply with applicable legal notification requirements.

However, QAVO cannot guarantee that a security incident will never occur.

To the maximum extent permitted by applicable law, QAVO will not be responsible for losses arising solely from:

  • Events outside QAVO’s reasonable control;

  • Security incidents occurring within third-party systems;

  • Breaches of third-party platforms;

  • Failures of payment processors;

  • Failures of logistics providers;

  • Failures of hosting or technology providers;

  • Compromise of a customer’s own device or account;

  • Customer negligence;

  • Customer sharing of credentials;

  • Phishing or social-engineering attacks targeting customers; or

  • Other circumstances for which QAVO is not legally responsible.

Nothing in this Privacy Policy excludes or limits liability, rights or obligations that cannot lawfully be excluded or limited under applicable law.



38. CUSTOMER RESPONSIBILITY FOR ACCOUNT SECURITY

Where QAVO provides customer accounts, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Use a strong password;

  • Avoid reusing passwords;

  • Keep login information confidential;

  • Use secure devices;

  • Keep your operating system and browser updated;

  • Avoid suspicious links;

  • Avoid sharing account credentials; and

  • Notify QAVO if you believe your account has been compromised.

QAVO will not be responsible for unauthorised activity resulting from your failure to protect your credentials, except where otherwise required by applicable law.



39. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites.

These may include:

  • Social media websites;

  • Payment providers;

  • Delivery tracking services;

  • Advertising platforms;

  • Other ecommerce services; and

  • Other external websites.

QAVO does not control third-party websites.

Once you leave the QAVO Website, the privacy practices of the relevant third party apply.

QAVO is not responsible for the content, security, privacy practices, availability or data processing activities of third-party websites.



40. SOCIAL MEDIA

QAVO may operate accounts on social media platforms.

If you interact with QAVO through social media, the relevant platform may collect and process information according to its own policies.

QAVO does not control the privacy practices of social media platforms.



41. REVIEWS, PHOTOGRAPHS AND USER CONTENT

You may voluntarily submit:

  • Product reviews;

  • Photographs;

  • Videos;

  • Testimonials;

  • Comments;

  • Feedback;

  • Social media content; or

  • Other content.

By submitting such content, you acknowledge that the content may become publicly available where you choose to publish it publicly or where the relevant functionality permits public display.

Where QAVO wishes to use identifiable customer content for promotional purposes, QAVO will obtain any consent required by applicable law.



42. ABANDONED CART COMMUNICATIONS

Where legally permitted and subject to applicable consent requirements, QAVO may send reminders regarding products that you added to your shopping cart but did not purchase.

You may opt out of marketing communications at any time.



43. DO-NOT-TRACK AND SIMILAR SIGNALS

Some browsers and devices provide “Do Not Track” or similar privacy signals.

Because there is currently no universally consistent technical standard for interpreting all such signals across all technologies and jurisdictions, QAVO may not respond to every such signal unless required by applicable law.

Where applicable law requires QAVO to recognise a particular privacy signal, QAVO will take reasonable steps to comply.



44. DATA ACCURACY

QAVO seeks to maintain accurate personal information.

You are responsible for ensuring that information provided to QAVO is accurate and up to date.

You may contact us to request correction of inaccurate information where applicable.



45. DATA MINIMISATION

QAVO seeks to collect personal information that is reasonably necessary for the relevant business or service purpose.

You may choose not to provide certain information.

However, failure to provide information required to complete an order may prevent QAVO from:

  • Processing your order;

  • Delivering products;

  • Processing payment;

  • Providing customer support; or

  • Providing certain Website functionality.



46. LEGAL AND REGULATORY DISCLOSURES

QAVO may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful governmental requests;

  • Respond to court orders;

  • Protect QAVO’s legal rights;

  • Protect customers;

  • Investigate fraud;

  • Investigate unlawful conduct;

  • Protect property;

  • Prevent harm; or

  • Enforce agreements.



47. CORPORATE TRANSACTIONS

If QAVO undergoes:

  • Merger;

  • Acquisition;

  • Sale;

  • Restructuring;

  • Financing;

  • Insolvency;

  • Sale of assets; or

  • Other corporate transaction,

personal information may be transferred as part of the relevant transaction, subject to applicable law.



48. INTERNATIONAL USERS

QAVO is an international ecommerce business.

By using the Website, you acknowledge that QAVO and its service providers may operate across multiple countries and that your information may therefore be processed in countries other than your country of residence.

Different countries have different privacy laws and standards.

Where legally required, QAVO will implement appropriate safeguards for cross-border processing.



49. PRIVACY RIGHTS REQUESTS

To submit a privacy request, contact:

Email: [privacy@qavo.com]

Your request should include sufficient information to allow us to understand and process your request.

QAVO may need to verify your identity before processing a request.

This is intended to prevent unauthorised individuals from accessing, changing or deleting personal information.

QAVO will endeavour to respond within the timeframe required by applicable law.



50. REQUESTS MADE BY AUTHORISED REPRESENTATIVES

Where permitted by applicable law, you may appoint an authorised representative to submit a privacy request on your behalf.

QAVO may require appropriate documentation to verify:

  • Your identity;

  • The identity of the authorised representative; and

  • The representative’s authority to act on your behalf.



51. NO GUARANTEE OF ABSOLUTE SECURITY

Although QAVO implements reasonable safeguards, QAVO does not represent, warrant or guarantee that the Website, its servers, systems, databases, communications or third-party services will be completely secure, uninterrupted or free from vulnerabilities.

To the maximum extent permitted by applicable law, QAVO disclaims responsibility for losses caused exclusively by circumstances beyond QAVO’s reasonable control.

Nothing in this Privacy Policy is intended to remove or restrict rights or protections that applicable law does not permit QAVO to exclude.



52. LIMITATION OF RESPONSIBILITY FOR THIRD-PARTY SERVICES

QAVO uses numerous third-party services to operate its global ecommerce business.

These services may include:

  • Shopify;

  • Payment gateways;

  • Banks;

  • Courier companies;

  • Logistics companies;

  • Cloud providers;

  • Analytics services;

  • Advertising platforms;

  • Social media platforms;

  • Marketing platforms;

  • Email providers;

  • Messaging providers;

  • Fraud-prevention services; and

  • Other technology providers.

QAVO does not control the independent systems, infrastructure, security practices, policies or operations of these third parties.

To the maximum extent permitted by applicable law, QAVO shall not be responsible for failures, breaches, outages, errors, delays, unauthorised access or other incidents occurring exclusively within systems controlled by third parties.

This does not affect any rights or remedies that cannot legally be excluded.



53. NO WARRANTY REGARDING THIRD-PARTY SECURITY

QAVO does not guarantee the security or uninterrupted availability of any third-party service.

Where third-party services are used to process personal information, such processing may be subject to the third party’s own privacy policy, terms and security practices.

Users should review the privacy policies of relevant third-party providers where appropriate.



54. CHANGES TO THIS PRIVACY POLICY

QAVO may update this Privacy Policy periodically.

Changes may occur because of:

  • Changes in applicable law;

  • Changes to the Website;

  • New products or services;

  • New technologies;

  • New third-party providers;

  • Changes in business operations;

  • Changes in data-processing practices; or

  • Other operational requirements.

The updated version will be published on the Website with a revised “Last Updated” date.

Where required by applicable law, QAVO may provide additional notice or obtain consent.



55. GOVERNING LAW

This Privacy Policy shall be governed by applicable laws, including the laws applicable to QAVO’s principal place of business, subject always to mandatory privacy rights and consumer protections applicable to users in their jurisdiction.

Nothing in this Privacy Policy is intended to deprive consumers of mandatory rights available to them under the laws of their country or jurisdiction.



56. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable.

The remaining provisions shall continue to apply to the extent permitted by law.



57. CONTACT INFORMATION

For privacy-related enquiries, requests or complaints:

QAVO Lifestyle
Legal Entity: Shoeflix Enterprise
 Brand: QAVO
 Registered Address: Shoeflix Enterprise, Plot no. 109, B- 101, 1st Floor, Giriraj Building, Road no .1, Jawahar Nagar, Goregaon (West ) Mumbai - 400104
Email: legal@qavoworld.com
 Privacy Email: legal@qavoworld.com
 Customer Support: support@qavoworld.com



58. IMPORTANT JURISDICTION-SPECIFIC NOTICE

This Privacy Policy is intended to establish QAVO’s general privacy practices globally.

However, privacy laws differ between jurisdictions.

Where mandatory local law provides additional rights, protections or obligations, those requirements will apply to the extent applicable.

Nothing in this Privacy Policy is intended to:

  • Waive mandatory statutory rights;

  • Exclude legally required remedies;

  • Override applicable consumer protection laws;

  • Override applicable data protection laws; or

  • Limit rights that cannot legally be limited.



LAST UPDATED

[12/10/2026]